Delivery

At GRILLI, we strive to provide fast and efficient delivery of your ordered goods to any point in Europe. We cooperate with reliable courier services to ensure timely and safe delivery of each order.

Delivery process:

Placing an order
You can place an order through our website, by email or by phone. Orders made after 16:00 on working days, as well as on weekends and holidays, will be processed on the next working day.
Order confirmation
For successful processing of your order, we need your contact details: phone number and email address for confirmation. You will receive a confirmation to your email after processing the order. Orders that have not been confirmed within 48 hours will be cancelled.
Delivery service
We provide delivery of goods directly to your building. For packages weighing up to 30 kg, our couriers will also carry the goods inside your building.

International delivery:

We offer international delivery throughout Europe. The cost of delivery depends on the destination, size and weight of the package. For exact rates and delivery times, please contact our support service.

Returns and exchanges:

If the product does not meet your expectations or has defects, you can return or exchange it according to our Return Policy. Please refer to the details of our Return Policy on the website.

Frequently Asked Questions (FAQ):

How to find out the status of my order?
You can check the status of your order in your personal account or contact our support service.
What to do if my order is delayed?
If the order is delayed, please contact our support service to get an update on the delivery status.
Is there free delivery?
Yes, we offer free delivery for orders over 150 EUR. Details can be clarified with our support service.

Our goal is to provide a seamless and hassle-free delivery experience, ensuring timely and safe delivery of your grill goods. If you have any questions or need additional assistance, our specialists are always ready to help you.

Thank you for choosing GRILLI!